Refund & Cancellation Policy

1. Overview

Kartavvya offers digital subscription plans that give you access to study tools, solutions, analytics, and practice material for CA exam preparation. Because our services are digital and delivered instantly on purchase, this policy explains when refunds and cancellations apply.

2. Free Plan First

We strongly encourage every student to start on the Free plan before paying for a subscription. It lets you evaluate the platform — the solution quality, the interface, and the study tools — so you can upgrade with confidence.

3. Refund Eligibility

A refund may be issued in the following situations:

• Duplicate payment: you were charged more than once for the same subscription period.
• Failed activation: a successful payment did not activate your plan and our team could not resolve it within 72 hours of your report.
• Annual plans — 7-day window: annual subscriptions can be refunded if requested within 7 days of purchase, provided usage has been within fair evaluation limits.

4. Non-Refundable Situations

• Monthly subscription fees once the billing period has started.
• Partial or unused time remaining in a billing period after cancellation.
• Requests made after the 7-day window on annual plans.
• Dissatisfaction with exam results — Kartavvya is a preparation aid and cannot guarantee outcomes.
• Account suspension or termination due to a violation of our Terms of Service.

5. Cancelling Your Subscription

You can cancel your subscription at any time from your account settings or by writing to us. Cancellation stops future renewals — you keep full access to your paid features until the end of the current billing period. No further charges are made after cancellation takes effect.

6. How to Request a Refund

Email us with the subject line “Refund Request” and include:

• The email address registered to your Kartavvya account
• The payment date, amount, and transaction/order reference
• A short description of the issue

Eligible refunds are processed to the original payment method within 7–10 working days of approval. Depending on your bank or payment provider, it may take additional time to reflect in your account.

7. Plan Changes

When you upgrade, the change applies immediately and any unused value from your current plan is adjusted on a prorated basis. Downgrades take effect from the next billing cycle.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes are posted on this page with a revised “Last updated” date and apply to purchases made after that date.

9. Contact Us

For refund or billing questions, contact us at: